Bring your eCommerce store events to WhatsApp in real time! The eCommerce Webhook Notifications Addon for WhatsMarkSaaS allows you to connect your eCommerce platform (WooCommerce, Shopify, salla or any webhook-supported system) with WhatsApp. Using webhook triggers, you can automatically send real-time WhatsApp template messages to customers for order updates, payments, shipping, and other critical events — no manual sync required. This addon empowers SaaS owners and eCommerce businesses to boost engagement, build trust, and improve sales conversions with instant WhatsApp notifications.

Why This Addon is Important

eCommerce platforms generate thousands of customer events daily — order confirmations, shipping updates, cart abandonments, payment statuses, and more. Manually following up or relying on email alone often leads to lost engagement. This addon ensures your customers get instant WhatsApp notifications based on webhook data, improving customer experience, retention, and sales conversions.

Key Features

• Webhook Integration – Connect any eCommerce platform that supports webhooks.
• Real-Time Notifications – Instantly send WhatsApp messages based on customer activity.
• WhatsApp Template Support – Send pre-approved templates for compliance & reliability.
• Customizable Events – Map webhook events (e.g., order placed, shipped, refunded) to specific templates.
• Multi-Tenant Ready – Each tenant can manage their own eCommerce integration independently.
• Notification Categories – Orders, payments, shipping, refunds, account alerts, and more.
• Secure & Scalable – Built for WhatsMarkSaaS with tenant-level isolation.

Use Case Scenarios

• Order Confirmation Messages: Instantly notify customers when their order is placed and confirmed.
• Shipping & Delivery Updates: Keep customers informed about their package status and delivery progress.
• Abandoned Cart Reminders: Automatically reach out to customers who left items in their cart.
• Payment Confirmation or Failure Alerts: Send immediate notifications about payment status updates.
• Customer Account / Signup Notifications: Welcome new customers and confirm account creation.

Demo & Documentation

• Video Demo: Watch Full Demo on YouTube
• Online Documentation: Check our online documentation to see how the addon works

Requirements

• WhatsMarkSaaS v1.3.5 or higher
• Active WhatsApp Cloud API setup in tenant account
• eCommerce platform (WooCommerce, Shopify, salla or any webhook-supported system)
• HTTPS-enabled domain

Who Is This For?

• eCommerce Store Owners: Improve customer communication and reduce cart abandonment.
• SaaS Providers: Offer webhook-based WhatsApp notifications as a premium feature.
• Digital Marketing Agencies: Provide enhanced customer engagement solutions for eCommerce clients.
• Online Retailers: Automate order and shipping communications to improve customer satisfaction.