The AI Assistant & Knowledge Bot Addon empowers your platform with an intelligent assistant that automatically responds to user queries using content from uploaded files. Whether it’s product FAQs, onboarding guides, CSV data, or internal docs, this addon helps reduce support load, boost engagement, and deliver accurate answers in real-time — powered by OpenAI.

Brief Description

Built exclusively for WhatsMark SaaS, this addon transforms your support experience by introducing a multi-use AI assistant trained on your uploaded documents. It works as both a knowledge base responder and a bot integration with trigger-based flows — all within WhatsApp. Upload any `.txt`, `.csv`, `.pdf`, or `.md` files, configure the assistant’s behavior, and it will instantly start answering user queries contextually. It’s like ChatGPT—but for your business!

Key Features

• Multi-File Format Support: Upload `.txt`, `.pdf`, `.csv`, `.docx`, or `.md` files.
• Context-Aware AI Replies: AI reads file content to answer customer queries naturally.
• Smart Fallback Message: If content is not available, the AI politely informs the user.
• Bot Flow Builder Integration: Drag & drop flow builder with keyword triggers, delays, and handoffs.
• Keyword-Based AI Launching: Set start/stop keywords to trigger the assistant dynamically.
• Personalized Responses: Handles customer-specific queries using business documents.
• Multi-Language Friendly: Works with OpenAI’s language support for global use cases.
• Supports Multi-Tenant Setup: Each tenant can upload their own AI training files.
• No Coding Required: Designed for business users and support staff to manage easily.

Demo & Documentation

• Video Demo: Watch Full Demo on YouTube
• Online Documentation: Check our online documentation to see how the addon works

Use Cases

• FAQs Automation: Upload your FAQ file and let the assistant answer common queries.
• Product Enquiries: Train the bot on brochures, descriptions, or pricing sheets.
• Onboarding & Setup Help: Use step-by-step manuals as a learning assistant.
• CSV Lookups: Let AI search through structured data like product pricing tables or contact lists.
• Internal SOPs or Team Guides: Upload HR policies, process docs, and support your team internally.

Requirements

• WhatsMark SaaS Main Script (1.3.2 or higher)
• OpenAI API Key (with proper permissions)

Who Is This For?

• SaaS Owners: Reduce manual support overhead with smart automation.
• Support Teams: Resolve queries instantly using knowledge from business files.
• Agencies & Resellers: Offer AI chat as a value-added feature for your clients.
• Freelancers: Automate routine enquiries and boost productivity.